What is the first thing you think of when you hear the word “accountability?” Accountability can mean different things to different people. To some, it means creating goals and working towards them. For others, it means people doing what they said they would do. In any case, accountability is critical to the growth and success … of anything. Too many believe that to ingrain accountability into an organization’s culture, there has to be the threat of punitive action: “Do this or you’re fired.”  That’s only effective when you’ve already made …